Communication Climate, Motivation and Job Satisfaction in a Primary Care Process in Colombia

Abstract

The En Familia process has been carried out by the Health Program of the Universidad
de Antioqu ia in Colombia, which focuses on the pro motion of primary care and on
prevention, and includes a team of employees specialized in over 15 different fields.
This st udy explo res the relation betw een int ernal c om mu nication (communication
climate) and the components of employee motivation and job satisfaction, which are
indicators of the effort made by the process regarding its internal audience so as to
promote, from within, the work carried out with the beneficiary families. A descriptive
cross sect i onal study wa s cond ucted with a sample compo sed of 66 out of the 91
employees hired during the first semester of 2010. A questionnaire designed by the
researche r wa s used. T he results show that the re l ation bet we en com mu nication ,
motivation and job satisfaction is implicit, since none of the terms are discriminated
against or biased, but are referred to in an integrated manner. The following elements
are also of note: the role carried out by le aders, f ace to face com mu nication ,
integra tion, encourag em ent and training, identif ication, and the impa ct o f internal
communication, motivation and job satisfaction on external work.